Privacy policy

At AmigoChat, we process your personal data in accordance with applicable privacy laws. This Privacy Policy explains what information we collect about you, how we use it, and your rights. We have implemented different technical and organizational solutions to comply with applicable legislation related to the processing of personal data, privacy, and data security in countries where we operate or where the applicable law applies to us. The Privacy Policy sets forth the basic rules and principles by which we process your personal data, and mentions our responsibilities while processing your personal data according to transparency obligations. We do not intend to collect personal data of children or persons under the age of 16 years old.
Our Privacy Policy covers all personal data that you submit to us or that we obtain from you when you use our mobile, web and desktop applications, browser extension and website and and all other related services available on or through our website (collectively, the “Services”, “App”).

1. Contact Information

If you have any questions about the Privacy Policy, your personal data, or you would like to exercise any of your data protection rights, please use the following contact information:
Company name: SuperChatCompany OÜ, registry number 16931835 ( “AmigoChat”)
Address: Harju maakond, Tallinn, Kesklinna linnaosa, Harju tn 3 // Vana-Posti tn 2, 10146, Estonia

2. Legal grounds for the processing of personal data

Any operation related to the processing of personal data must have a legal basis for the processing. We collect any data only on lawful ground and only data that is necessary to provide our Services to you. We use the main four grounds to process your personal data: consent, contract, legal obligation, and legitimate interests.

Consent – freely given, informed, and unambiguous indication of your wishes to the processing of your personal data for a specific purpose which signifies agreement to the processing of personal data.

Contract – a legal ground for the processing of the personal data necessary for us to perform a contract or the Terms of Service to which you are a party or in order to take steps at your request prior to entering into the contract or the Terms of Service.

Legal obligations – a legal ground for the processing of the personal data when there is an obligation to comply with a legal obligation to which we are subject;

Legitimate Interests – a legal ground for the processing of the personal data when it is based on our legitimate interests or the legitimate interests of a third party, provided that those interests are not outweighed by your rights and interests and those interests have a specific purpose, they are necessary, and they are balanced.

Applicable laws have other legal grounds for the processing and when they are applicable we will use such grounds to process the personal data.

3. What information do we collect?

We require you to register or log in. We do not require your name or email address. We process the following categories of information:

3.1. Information You Give Us

Registration data: In order to use our services, you might submit to us your email, your Telegram/WhatsApp alias, phone number.
Subscription. The email address you give us to subscribe to the electronic mailing list if you wish. You will have the ability to opt-out of our marketing and promotional communications.
Resolve issues. You can submit some data to support in case this data is needed to resolve issues.
Information related to legal requirements. Information to comply with law enforcement requests.

3.2. Information We Collect When You Use Our Services

Device information. Technical details, such as information about your hardware, device manufacturer, unique device identifiers, information about software, the operating system, and version running on your system or device, browser and plug-ins, and mobile network information.
Your activity. Information about your experience while using our Services, such as response time, crash reports and errors, length of visit, the information provided to our support team. This is statistical non-personified data about our users' browsing actions and patterns.
Log Data. We also receive this information when you use our Services, which we refer to as Log Data. This Log Data includes your IP address, operating system, visited pages, location, hardware or device information, and cookie information. We use Log Data to operate our Services and to ensure their secure performance.

3.3. Other Information

We receive pseudonymized information from third parties like advertising networks or analytics providers (Google Analytics, etc.).

4. How do we get the personal data and why do we have it?

We will only process information that is necessary for the purpose for which it has been collected.

4.1. Consent rules and related purposes

Where you have provided your consent, we may use and process your information to contact you about offers, promotions, events, services or information which we think will be of interest to you. In case if the legal basis is consent, you can withdraw your consent at any time via available options. If you do withdraw your consent, and if we do not have another legal basis for the processing of your data, then we will stop the processing of your personal data and will delete in specific situations, including in case if you request the deletion of your personal data and we are obliged to delete your personal data according to the applicable law.If we have another legal basis for the processing of your data, then we will continue to do so, subject to your legal interests and rights.

4.2. Contract rules and related purposes

We use and process your personal data where this is necessary to perform a contract or the Terms of Service with you and to fulfill and complete your transactions entered into with us or provide the Services.

4.3. Legitimate interests’ rules and related purposes

We use and process your personal data as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.Users support: to respond to correspondence you send to us and fulfill the requests you make to us; to help you through live-chat.Promotion of our business: to contact you with marketing information in certain cases; to contact you with targeted advertising delivered online through social media, search engines, third party websites or apps and applications, and other platforms operated by other companies unless you object or such activity requires your consent. Communication with you: to communicate with you including to respond to queries, complaints, or claims and to manage legal and regulatory requests and requirements; to enforce or protect our legal rights or to establish, bring or defend legal claims.Administrative and technical aspects: for network and information security purposes; to comply with a request from you in connection with the exercise of your rights; to inform you of updates to our terms and policies; for cookies that are essential for ourServices to function properly.Analytics:  to evaluate user behavior, including to understand the effectiveness of existing product features, plan new features, or measure audience size or characteristicsPreventing frauds, illegal activity, or any violation of the Terms of Service or Privacy Policy: We may disable access to the Service, erase or correct personal data in some cases.

4.4. Legal obligation’ rules and related purposes

We will process your personal data to comply with our legal or regulatory requirements, for example, from upon receiving the law enforcement request.

5. How do we process personal data?

We share your data with our contractors provided these third parties assume confidentiality obligations regarding your personal data and have sufficient and appropriate safeguards of data protection.

5.1. Disclosure of personal data

In some circumstances, we may disclose or transfer your personal data to the following third parties:
Companies or organizations to which we pass the responsibility to handle the Services on our behalf, or business partners or contractors with which we have a data processing agreement or addendum;
Government or law enforcement officials or court in cases provided by law.

5.2. Sharing of personal data

We share information for the following purposes:
to provide our Services to you or to administer them;
to comply with any applicable laws or regulations,
in case of any reorganizations of our company or transfer of control with the transfer of all information to the relevant third party.

5.3. Purposes of the processing of personal data

We process personal data for the following main purposes:

Providing services. Legal basis: Contract.

Providing newsletters/offers/updates which may be interesting to you. Legal basis: Consent for newsletters; Legitimate Interests for offers and updates.

Keeping the Service running (managing your requests, remembering your settings, hosting, and back-end infrastructure). Legal basis: Legitimate Interests.

Preventing frauds, illegal activity, or any violation of the Terms or Privacy Policy. We may disable access to the Service, erase or correct personal data in some cases. Legal basis: Legitimate Interests.

Operating and improving the Service (testing features, interacting with feedback platforms, managing landing pages, traffic optimization, and data analysis and research, including profiling and the use of machine learning and other techniques over your data and in some cases using third parties to do this). Legal basis: Legitimate Interests.

Customer support (notifying you of any changes to the Service, services, solving issues, any bug fixing, sending you announcements, updates, and security alerts, which we send through a push notification, and responding to your requests, questions, and feedback). Legal basis: Legitimate Interests.

6. How do we store your personal data?

We protect personal data in accordance with EU legal requirements, including the General Data Protection Regulation (GDPR). Your personal data is securely stored in the European Economic Area (EEA).

7. Transferring Outside of the European Economic Area (EEA)

The data that we collect from you may be transferred to, and stored outside the EEA; for example, our employee or one of our partners in another jurisdiction may need to process your data to fulfill your order, transaction or to provide you with our support. We only transfer your personal data to third parties in cases when we have appropriate grounds for such transferring (adequacy decision, appropriate safeguards or derogations) and we take adequate and appropriate technical, physical, and organizational security measures to protect your privacy and your data subject's rights.

8. Data Retention Periods

We will keep your personal data for as long as it is necessary for the purposes set out in this Privacy Policy.We keep information that we need to resolve any disputes, enforce our contracts, agreements, and terms with you and provide you with the possibility to use our Services, protect legal rights, and comply with technical and legal requirements and constraints related to the security and operation of our Services for as long as it is reasonably necessary or required.Otherwise, we may delete information when it is not anymore reasonably necessary to keep it to provide you the Services, to comply with applicable laws and regulations, and to run our business.

9. How do we keep your information safe?

We have implemented appropriate technical, procedural, and organizational security measures designed to protect the security of any personal data we process. We regularly monitor our systems for possible vulnerabilities and attacks. Your information is stored on secure servers. We restrict access to your personal data to those employees who are trained and instructed, have a business reason to access, and professional skills allowing them to work with your personal data. Access control and encryption are the key technologies for protecting data.However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet and information storage technology can be guaranteed to be 100% secure, so we cannot promise and guarantee that hackers, cybercriminals, or unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal data, the transmission of personal data to and from our Service is at your own risk. You should only access the Service within a secure environment.

10. Your data protection rights

You can exercise the following rights by contacting us.

You have the right to access information about you, especially:

- the categories of data;

- the purposes of data processing;

- third parties to whom the data disclosed;

- how long the data will be retained and the criteria used to determine that period;

- other rights regarding the use of your data.

The right to access information may be performed only by you or your legal representative. In case if you request the right to access information via a legal representative, you have to provide proof of whether such a person may represent you.

You have the right to make us correct any inaccurate personal data about you.

You can object to using your personal data for profiling you or making automated decisions about you. We may use your data to determine whether we should let you know the information that might be relevant to you.

You have the right to restrict processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

You have the right to the data portability of your data to another service or website. We will give you a copy of your data in a readable format so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to the other service for you.

You have the right to be “forgotten”. You may ask to erase any personal data about you if it is no longer necessary for us to store the data or in other certain circumstances.

You have the right to lodge a complaint regarding the use of your data by us. You can address a complaint to your national regulator.

Once we receive any of your requests we will consider and decide on it within one month unless there is a justified requirement to provide such information faster. This term may be extended according to the applicable law.

We may request specific information from you to confirm your identity when necessary and reasonable. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

You do not need to pay a fee to access information or other rights but we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive or refuse to comply with your request in these circumstances.

11. Children’s Privacy

We kindly remind you that our Services are not intended for use by children under 13 years of age according to the Terms of Service. We do not knowingly collect or process any personal data from or with respect to children. If we become aware that we have collected personal data on behalf of a person under the age of 13, we will delete this information when we become aware of it. By our side, we will block or restrict the child from accessing our Services, or obtain consent from parents for the collection, use, and sharing of their children's personal data. If you have any reason to believe that we have collected such personal data, please, inform us immediately.

Age limitation for EEA residents. Due to requirements of the GDPR, you shall be at least 16 years old in order to use our Services. To the extent prohibited by applicable law, we do not allow use of our Services by the EEA residents younger than 16 years old. If you are aware of anyone younger than 16 using our Services, please contact us.

12. Changes to Our Privacy Policy

We will update this Privacy Policy from time to time, please review it frequently. We will notify you of changes by a notice on our home page or, where appropriate, by email.

13. Linked websites

For your convenience, hyperlinks may be posted on the Services that link to other websites (the “Linked Sites”). We are not responsible for, and this Policy does not apply to, the privacy practices of any Linked Sites or of any companies that we do not own or control. Linked Sites may collect information in addition to that which we collect through our services. We do not endorse any of these Linked Sites, the services or products described or offered on such Linked Sites, or any of the content contained on the Linked Sites. We encourage you to seek out and read each Linked Site’s privacy notice to understand how the Personal Information about you is used and protected.

14. How do you make a complaint?

If you have any concerns about our use of your personal data, you can write to us via the contact information.If you are a resident in the European Economic Area and you believe we are unlawfully using your personal data, you also have the right to complain to your local data protection supervisory authority.